For any questions you might have please email us at info@kenagebeauty.com.
General
What does Kenage mean?
Kenage けなげ (健気) is a Japanese word that doesn't have a direct translation in English. The meaning of it is a person (usually a woman or a child) who perseveres despite facing difficulties. This word describes hardworking people and those who carry unique traits. We know how difficult life can be, and everyone is struggling with something in their lives but still persevering and that is a beautiful thing. So we thought it was appropriate to name our business, Kenage, to celebrate everyone who tries their best and works hard in life.
What are your core values?
- Accountability
- Adaptability
- Customer-focused
- Fairness
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Responsive
Products
Where do you get your products? Is it from dropshipping?
We get our products from reputable suppliers who are located in both Korea and Japan. No, we do not use dropshipping on any of our products. We handle all the deliveries ourselves.
How come you don't have the brands/products that I'm looking for?
We try our best to carry popular brands/products from Korea and Japan. However, if you don't find the brand/product that you want on our website you can email us at info@kenagebeauty.com and we will keep note of popular brands/products that our customers want and hopefully be able to provide them to you in the future!
Are your products authentic?
Yes, we only sell authentic Korean and Japanese products from reputable suppliers within those countries.
How come the color of my makeup product(s) looks different from the website than what I received?
Please note that Kenage Beauty takes photos of each product with the best lighting possible. However actual color(s) of the product may vary. Colors may look different in real life versus what you see on your mobile or computer screens. Every mobile and computer device displays colors in different capabilities and everyone sees colors differently.
Please check out our Tiktok account, where we display short clips of each lip/cheek product swatch and conduct your research before purchasing if you are unsure if you will like the color of the product.
Shipping
Do you ship internationally?
Yes, we offer worldwide shipping! The shipping fee will depend on the weight of the item(s). For more information, please check out our Shipping + Returns Policy.
How much is shipping?
For more shipping information please check out our Shipping + Returns Policy
How long before I can receive my order?
Please expect to receive your order within 2-8 business days. For more shipping information please check out our Shipping + Returns Policy
How can I check the status of my order?
You can track your package with the tracking number that is provided on Canada Post's website. For more shipping information please check out our Shipping + Returns Policy
Ordering & Payment
What forms of payment do you accept?
Visa, Mastercard, American Express and Paypal.
My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours receiving the order, at orders@kenagebeauty.com. Please provide us with your order number and some photos of the damaged product(s).
I received incorrect item/s. What should I do?
Please contact orders@kenagebeauty.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
I put the wrong email address on my order, please help!
Please be careful when entering your shipping address, Kenage Beauty will not be responsible for orders sent to the incorrect delivery address provided by the customer.
Kenage Beauty reserves the right to change and update the FAQ page without notice.